For a successfull product good native language support is essential.
E-Mail Support
Our German support service will manage first level email support within 24 hours per incident.
FAQs, Forums, Wikis
Depending on product demands the product website will have a support area with FAQs, Wikis or Forums for customer support self-service.
Telephone Support
We provide telephone support for hard problems or urgent requests. We prefer to deliver support using email, forum and wikis but there needs to be telephone support as last resort. With our support your customer will never be lost.
You will have no hassles with german language support. In case we will route problems to your support in English language and handle the translation for problems our staff can not handle.
